Terms and Conditions
Please read our terms and conditions carefully before placing an order. They have been written to ensure you have a clear understanding of the services offered and applicable legal obligations. If you do not agree to these terms and conditions, please do not use the services offered by this site.
These terms and conditions do not affect your statutory rights as a consumer.
We sell a variety of electronic cigarettes and ECig Accessories to consumers in the UK. Our address is 34 New House, 67-68 Hatton Garden, London, EC1N 8JV.
Buyers must be eighteen (18) years of age or over, and be in possession of a valid credit or debit card to purchase our products. We will not sell our products to anyone under this age. Vapester.co.uk reserves the right to cancel any order at its discretion where it believes the purchase is being made on behalf of a juvenile under the age of 18.
Time of Order
Orders placed and received by us before 3pm (GMT) during normal working days will be dispatched on the same day. Working days are Mondays to Fridays except public holidays. If for any reason we are unable to despatch within this time period we will notify you by email.
Shipping, Availability, Refunds and Returns:
Shipping - Free Postage & Packaging is available on all orders processed for standard delivery within the UK only. Additionally, a next day delivery service is available at a cost of £6.99 per order. If this is required select this option as you proceed through checkout.
Availability - We make every effort to ensure all products listed on the site for sale are available and in stock. Where an item is out of stock, we will advise you within 24 hours and will offer an alternative. If this is not acceptable you have the right to cancel the order. We reserve the right to withdraw products from the website at any time.
Refunds - If we fail to supply you with the products you ordered, or ship you goods that are damaged, faulty or incorrectly described, and after a reasonable examination by both parties, we will replace the item(s) free of charge or refund your money. In these circumstances we have the right to ask you for independent confirmation of any claimed issues and/or to return them to us for examination.
If a refund is required you have 7 days in which to notify us confirming in writing if the goods are in any way unacceptable. If you fail to do so you shall be deemed to have accepted the goods and a refund will not be processed.
Money will be refunded to the same card used during the initial purchase. In normal circumstances all refunds and partial refunds will be completed within 30 working days.
Returns - Orders may be cancelled any time prior to shipping. Once shipped if returned unopened, you will be responsible for all return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the original purchase price. We recommend that you use Royal Mail's Recorded Delivery service for this purpose and retain a copy of the tracking number for your records.
The descriptions and pictures of our electronic cigarettes and accessories on the website are a guide for your information only. They are as accurate as possible, however where there are minor differences, we will not be held responsible.
All of our prices are in pounds sterling and are inclusive of VAT where applicable. We reserve the right to change prices without prior notice. Duty and taxes will be charged in line with rates as directed by HMRC.
Full payment must be made by the methods outlined on the web site before goods are despatched. We accept payment from most major credit and debit cards.
All personal information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. This is used for the sole purpose of fulfilling your order and for future marketing campaigns. Like other reputable webs sites we use technology such as cookies to improve our services to customers. Your information is never passed on to any third parties without your express permission.
We take your privacy seriously and guarantee that we will not pass on any of your details to a third party without your permission.
All electronic cigarette accessories and electronic cigarette kits come with a standard 28-day parts warranty from date of receipt. Electronic cigarette atomizers and batteries, while made to the highest standard, may fail or degrade over a period of time. This is completely normal. Each page on the web site outlines the warranty information of the specific product listed and we recommend that you read this before deciding to make a purchase. Any replacement parts shipped are further warranted from the date of delivery of the original order.
Title to Goods
Property and title in the goods shall remain with us and shall not pass to the customer until such time as we have received payment in full of all sums due on the order.
The entire content on this website, including but not wholly limited to, content, images or graphics may not be used or copied without written permission from Vapester.co.uk. Some images listed on the site come from our suppliers with their full permission. Please be aware that copyright remains with them for these images.
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control. This includes but is not limited to: acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply. In these circumstances we shall be entitled to a reasonable extension of our obligations.
To the extent allowed by the law we shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
- for losses that were not foreseeable to both parties when the purchase was made.
- for losses that were not caused by any breach on the part of our company or our suppliers.
- or business losses and/or losses to non consumers
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the law of England and both buyer and seller will hereby submit to the exclusive jurisdiction of the English courts.
Permission is however granted to electronically copy and/or print hard copy parts of this site for the sole purpose of placing an order with Vapester.co.uk or purchasing our products.